Q: What types of exterior surfaces do you clean?
A: We specialize in cleaning a variety of exterior surfaces including concrete, brick, pavers, stone, tile, and wood decking.
Q: How often should exterior floors be cleaned?
A: The frequency of cleaning depends on factors like weather conditions, foot traffic, and the type of surface. Generally, it’s recommended to clean exterior floors annually or bi-annually.
Q: Do you use high-pressure washing for all surfaces?
A: We utilize a soft-to-aggressive scrubbing technique depending on the surface material and the level of cleaning required.
Q: Can you remove tough stains like oil, grease, and algae from exterior surfaces?
A: Yes, our cleaning solutions and techniques are effective in removing various stains including oil, grease, algae, mold, and mildew from exterior floors.
Q: Are your cleaning products environmentally friendly?
A: Yes, we prioritize using eco-friendly cleaning products that are safe for the environment, plants, pets, and humans.
Q: Do you provide sealing or protective coating services for exterior floors?
A: Yes, we offer sealing and protective coating services to help prolong the cleanliness and lifespan of exterior floors, particularly for porous materials like concrete and pavers.
Q: How long does it take for to dry after cleaning?
A: Drying times vary depending on factors like weather conditions and the type of surface. Generally, surfaces can take anywhere from a few minutes after a scrub and a few hours after protective sealing is applied.
Q: Will pressure washing damage my exterior surfaces?
A: Yes it may. We use other methods and equipment to ensure effective cleaning without causing harm.
Q: Do I need to be present during the cleaning appointment?
A: It’s not necessary for you to be present during the cleaning appointment as long as we have access to the areas needing cleaning, a plug point and water. We can coordinate the service with you beforehand.
Q: How can I maintain the cleanliness of my exterior floors between cleanings?
A: Regular sweeping, removing debris, and promptly addressing spills can help maintain the cleanliness of your exterior floors. Additionally, applying a sealer or protective coating as recommended can help extend the time between professional cleanings.
Q: What types of commercial and industrial facilities do you clean floors for?
A: We clean floors for a wide range of commercial and industrial facilities including offices, warehouses, factories, retail stores, hospitals, schools, and more.
Q: What floor surfaces do you clean in commercial and industrial settings?
A: We specialize in cleaning various floor surfaces including concrete, epoxy, paving, vinyl, tile, hardwood, laminate, and industrial coatings.
Q: Can you accommodate cleaning during off-hours to minimize disruption to our business operations?
A: Yes, we offer flexible scheduling options including evenings, weekends, and holidays to ensure minimal disruption to your business operations.
Q: Do you provide specialized cleaning services for high-traffic areas?
A: Yes, we offer specialized cleaning services tailored to high-traffic areas to ensure thorough cleaning and maintenance.
Q: Are your cleaning products and equipment safe for use in commercial and industrial settings?
A: Yes, we use commercial-grade, environmentally friendly cleaning products and state-of-the-art equipment that are safe and effective for use in commercial and industrial settings.
Q: Can you handle large-scale floor cleaning projects?
A: Yes, we have the capacity and resources to handle large-scale floor cleaning projects for commercial and industrial facilities of all sizes.
Q: Do you offer floor stripping, waxing, and refinishing services?
A: Yes, we provide comprehensive floor maintenance services including stripping, waxing, buffing, and refinishing to restore and maintain the appearance of your floors.
Q: Do you have experience cleaning floors in specialized environments such as cleanrooms or food processing facilities?
A: We do not offer any services within these environments.
Q: Can you remove tough stains, grease, and grime from industrial floors?
A: Yes, our cleaning methods and solutions are highly effective in removing tough stains, grease, oil, and other contaminants from industrial floors.
Q: Do you offer customized cleaning plans based on our specific needs and budget?
A: Yes, we work closely with our clients to develop customized cleaning plans tailored to their specific needs, requirements, and budget constraints.
Q: How do you ensure the safety of our employees and customers during the cleaning process?
A: We adhere to strict safety protocols and regulations to ensure the safety of everyone involved during the cleaning process. Our staff are trained in safety procedures and use appropriate signage and barriers to minimize risks.
Q: Can you provide references or testimonials from other commercial clients you’ve worked with?
A: No. Our client information is protected by our non-disclosure policy. You may contact any client, if they make such information available on public platforms.
Q: What is your response time for emergency cleaning requests?
A: We prioritize emergency cleaning requests and strive to respond promptly to ensure minimal downtime for your business operations.
Q: Do you offer maintenance programs to help extend the lifespan of our floors?
A: Yes, we offer customized maintenance programs designed to prolong the lifespan of your floors and keep them looking their best year-round.
Q: How do I schedule a consultation or request a quote for your commercial and industrial floor cleaning services?
A: You can schedule a consultation or request a quote by contacting us via phone, email, or through our website.
Q: How often should I have my carpets cleaned?
A: It’s generally recommended to have your carpets cleaned every 6 to 12 months, depending on factors such as foot traffic, pets, and lifestyle.
Q: What cleaning method do you use for carpets and upholstery?
A: We primarily use hot water extraction, also known as steam cleaning, as it’s one of the most effective methods for deep cleaning carpets and upholstery.
Q: Is your cleaning process safe for children and pets?
A: Yes, our cleaning products are environmentally friendly and safe for both children and pets. We prioritize using non-toxic and biodegradable solutions.
Q: How long does it take for carpets and upholstery to dry after cleaning?
A: Drying times can vary depending on humidity, airflow, and the type of fabric. We do our best to shorten the drying time. Generally, carpets and upholstery can take anywhere from 4 to 12 hours to dry completely.
Q: Can you remove tough stains and odors from carpets and upholstery?
A: Yes, we use various techniques to effectively treat and remove a wide range of stains and odors, including pet stains, food spills, and smoke smells. Stain and odor treatments are an optional extra.
Q: Do you offer any additional treatments or services for carpets and upholstery?
A: Yes, we offer additional services such as stain protection treatments and deodorizing application to help prolong the cleanliness of your carpets and upholstery.
Q: Do I need to move furniture before the cleaning appointment?
A: We recommend moving small and fragile items before our arrival. We will assist with moving larger furniture items as needed during the cleaning process.
Q: What types of flooring materials do you clean?
A: We clean a wide range of flooring materials including carpets, rugs, hardwood, tile, laminate, vinyl, and more.
Q: How can I maintain the cleanliness of my carpets and upholstery between cleanings?
A: Regular vacuuming and prompt spot cleaning can help maintain the cleanliness of your carpets and upholstery. Additionally, using doormats and implementing a no-shoe policy indoors can help minimize dirt and debris accumulation.
Please read these terms and conditions (“Terms”, “Terms and Conditions”) carefully before using the www.floorsnfibres.co.za website (the “Website”) operated by Floors n Fibres (Pty) Ltd (“us”, “we”, or “our”). Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service. By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.
Termination
- We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
- All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
Links to Other Websites
- Our Service may contain links to third-party websites or services that are not owned or controlled by Floors n Fibres (Pty) Ltd.
- Floors n Fibres (Pty) Ltd has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that Floors ‘n Fibres Cleaning Service shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods, or services available on or through any such websites or services.
Changes
- We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
- By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
Floors n Fibres (Pty) Ltd (“we”, “us”, or “our”) operates www.floorsnfibres.co.za (the “Website”). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data. We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.
Information Collection and Use
- We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
- While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
- Service requirements
- Email address
- First name and last name
- Phone number
- Address, Province, ZIP/Postal code, City
- Cookies and Usage Data
- We may use your Personal Data to contact you with newsletters, marketing, or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.
Floors n Fibres will not share, sell, or distribute any client information to third parties without your explicit consent, except as required by law or necessary to provide our services to you. We take all reasonable measures to ensure that your personal and business information remains secure and confidential.
Payment method:
- All amounts owed to Floors n Fibres (Pty) Ltd shall be paid via EFT only.
Payment Amount:
- Full payment for amounts under R5,000 (five thousand rand).
- 50% deposit, balance on completion for all amounts above.
Scope of Services:
The client acknowledges that the services rendered by Floors n Fibres (Pty) Ltd are as per the agreed-upon scope outlined in the quotation.
Quality Assurance:
Floors n Fibres (Pty) Ltd ensures that all services provided meet industry standards.
Inspection Period:
The client shall have a reasonable inspection period of 24-hours following the completion of services to ensure satisfaction with the work performed. Any issues or concerns should be communicated to Floors n Fibres (Pty) Ltd promptly within this period.
Acceptance:
Upon completion of the services and the expiration of the inspection period without any objections raised by the client, the services rendered shall be deemed as accepted.
Payment Obligation:
Acceptance of the services rendered obligates the client to fulfill any outstanding payment obligations as per the terms of the quotation or agreement.
Warranty Period:
Floors n Fibres (Pty) Ltd may provide a warranty period for the services rendered, during which any defects or deficiencies in workmanship will be rectified at no additional cost to the client.
Liability:
The liability of Floors n Fibres (Pty) Ltd for any damages or issues arising from the services rendered shall be limited to the terms outlined in the quotation.
Modification of Terms:
These terms may be modified or amended without notice.